Health Affairs July 6, 2022
Albert Einstein famously said, “In the midst of every crisis, lies great opportunity.” When the COVID-19 pandemic struck the United States in March 2020, ambulatory care providers quickly discovered that a good deal of health care could be delivered virtually. In the span of just a few weeks, providers moved much of their ambulatory care to telemedicine or virtual interactions. Almost 40 percent of patients have received care via a telehealth visit in 2022.
But now the real work lies ahead as both ambulatory care managers and new digital entrants alike move from a crisis mindset to a mindset of planful redesign in which they’ll find the optimal balance between virtual and in-person care. Key to this process will be...
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