HealthIT Answers September 27, 2021
By Mark Spinner, President and CEO, AccessOne
The move toward an omnichannel communications strategy in revenue cycle—from secure texts to online chat, patient portals and phone support—creates a customized experience that boosts patient satisfaction and financial engagement. But what does consumer data tell us about the ways patients want to be engaged—and how quickly do they respond to digital communications around payment?
Recently, AccessOne conducted a consumer survey around consumers’ digital engagement preferences and behaviors. The results point to keys to developing an individualized, highly digital patient financial experience that drives financial engagement and optimizes account management and customer service.
How Consumers Respond to a Digital-First Approach
While one-in-four consumers prefer to communicate with healthcare providers via mail about their...
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