Telehealth Primary Care Visits Boost In-Person Follow Up

HealthLeaders Media October 17, 2023
John Commins

Of more than 2.3 million primary care visits, 51% used telemedicine (19.5% video and 31.3% telephone).

KEY TAKEAWAYS

– The study examined a large, integrated health care delivery system with more than 1,300 primary care providers, between April 2021 and December 2021 (including the COVID-19 pandemic Delta wave).

– After the visit, 1.3% of in-person visits, 6.2% of video visits, and 7.6% of telephone visits had a 7-day return in-person primary care visit; 1.6% of in-person visits, 1.8% of video visits, and 2.1% of telephone visits were followed by an emergency department visit.

– Differences in follow-up office visits were largest after index office versus telephone visits for acute pain conditions and smallest for mental health.

In-person follow-up visits were...

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