Sustainable Virtual Care in Ontario’s Health System: A Quality Metrics Comparison

Telehealth and Medicine Today November 3, 2023
Jakarinya Mangalamoorthy, MD, William Cherniak, MD, PhD, Brian Geller, BSc, MD, MBA, Ryan Tam, MD, MPH

Objective: The lack of pre-existing public virtual care platforms in Ontario at the start of the COVID-19 pandemic led to the generation of many private companies employing physicians in corporate practice groups. The quality of care provided remains unknown. This study assesses the quality of care provided by physicians through a virtual care platform that focuses on independent physicians providing coordinated care within the public sector.

Methodology: A prospective self-directed survey was distributed to Ontario patients who received virtual care visits through the Rocket Doctor platform between October 18, 2022 and November 30, 2022. Quality indicators were selected and benchmarked against Health Quality Ontario’s (HQO) quality framework. Additional indicators of quality were measured using internal platform metrics.

Results:...

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