Stanford Medicine May 12, 2021
Better questions, shorter surveys and faster data reporting will enable Stanford Health Care to rapidly improve the patient experience.
The patient survey that shows up in your mailbox or your email inbox has become so routine after an appointment or hospital stay, it’s hard to believe that most hospitals and clinics have been sending them out for only about 15 years.
The surveys became a Centers for Medicare & Medicaid Services requirement for hospitals in October 2006; after that time, most health systems across the country, including Stanford Health Care, also began using them to improve patient care. Most organizations work with a single private company to collect...
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