Revamp Your Healthcare Thinking to Compete with Retail Disruptors

“Younger consumers’ healthcare preferences are significantly different than that of older consumers. Urgent care providers have a prime opportunity to meet the needs of Gen Z and Millennials by creating a new healthcare experience.”

As the healthcare industry has remained relatively unchanged in terms of providers since the implementation of the primary care physician (PCP), we are entering an era where the family doctor’s office is facing new competition. The opponents? Urgent care facilities and retail clinics (such as CVS Minute Clinics and Walgreens Healthcare Clinics). As insurance restrictions and strict business practices are at the helm of consumer’s healthcare choices, PCPs have been positioned as the gateway to medical treatment in the U.S. – but not...