PYMNTS.com December 23, 2024

In 2024, artificial intelligence (AI) evolved from theory to practice in the retail industry, changing the way businesses interact with customers, manage operations and develop products. From inventory management to virtual shopping experiences, AI has become essential for retailers looking to stay ahead. Here are ten key ways it reshaped the industry this year.

1. Chatbots Take Over Customer Service

Retail giants like Amazon and Walmart expanded their use of AI assistants to improve customer service. Amazon’s “Rufus” offered tailored product recommendations. While effective overall, these tools faced occasional errors, underscoring the need for ongoing refinement.

2. Generative AI Drives Shopping Trends

Generative AI tools like ChatGPT played a significant role in holiday shopping, helping consumers find products and deals...

Today's Sponsors

LEK
ZeOmega

Today's Sponsor

LEK

 
Topics: AI (Artificial Intelligence), Provider, Retailer, Technology
Hugging Face brings ‘Pi-Zero’ to LeRobot, making AI-powered robots easier to build and deploy
How AI is changing cancer treatment
How AI is streamlining cell and gene therapy manufacturing
Apple Kills AR Glasses, Hello Alexa AI, Reality Labs’ Reality, More Cinematic AI
OpenAI is combing through over a dozen U.S. states for ideal spots to establish ‘somewhere between 5 to 10’ Stargate AI data centers

Share This Article