PYMNTS.com July 15, 2021
Healthcare has rapidly become more digital over the past year, with consumers trying telehealth and other virtual tools to meet their medical needs in response to public safety guidelines. Virtual services have continued to remain popular even as consumers return to in-person appointments — although usage has fallen somewhat since its 2020 high — indicating digital health services are likely to play a key role in the future. Funding for virtual healthcare has increased accordingly, reaching $9 billion in Q1 2021.
Healthcare providers must also be sure they are keeping consumers’ sensitive medical data safe and protected as the use of virtual channels increase, however. Accessing such information can enable fraudsters to piece together synthetic identities they can then apply...
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