Patient Engagement March 27, 2024
Patient satisfaction scores were lower when patients did not receive good post-discharge notes and communication.
Healthcare organizations working on improving the hospital patient experience need to focus on the admission and discharge process, with new J.D. Power survey data showing that patients are frustrated by a lack of information and long wait times.
The data, based on surveying of just under 3,000 adult patients experiencing an overnight hospital stay in the past six months, also underscore serious staffing problems in the hospital setting. In addition to long wait times and poor discharge patient engagement, respondents reported that it can sometimes be hard to get ahold of a physician when they feel it is necessary to speak to one.
These findings...
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