VentureBeat May 13, 2022
Conversational artificial intelligence (AI), often regarded as the crosshair between natural language processing (NLP) and natural language understanding (NLU), is algorithm-based intelligence that helps computers listen to, process, understand and make meaning out of human language. With COVID-19 accelerating the digital transformation drive, organizations have increasingly adopted new ways to match customer expectations around timely query resolution. An important part of the customer experience process, conversational AI, is quickly taking center stage.
A survey by Liveperson shows 91% of customers prefer companies offering them the choice to call or message. An effective way for enterprises to meet this demand is via chatbots. As customers increasingly expect round-the-clock availability from businesses, chatbots have become an efficient way to make this possible....
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