HealthLeaders Media February 14, 2024
Two Johns Hopkins University professors proposed five metrics for billing quality benchmarking.
KEY TAKEAWAYS
– Billing statements can often be difficult for patients to understand due to the use of medical codes.
– The proposed metrics consider price transparency, service quality, and surprise billing.
With patients paying more out of pocket for their medical services, the billing process has become a source of frustration for providers and patients alike.
Price transparency and cost of service estimates alleviate some issues, but when it comes to making payments, the billing quality of many organizations leaves much to be desired.
“Healthcare billing continues to be a complex process especially since you have the provider, patient, and payer all involved,” Chris Johnson, vice president...
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