Digital Commerce 360 July 31, 2018
An intelligent chatbot can engage patients by offering them a personalized experience, even without a physician or customer service representative. It can even guide the patient to the next steps after assessing their symptoms.
Almost all industries and business functions are being transformed—or are on the verge of transformation—thanks to artificial intelligence (AI). Healthcare is no different. The industry is poised to experience one of the biggest paradigm shifts due to the ongoing and innovative use of several AI-based applications.
One such application that’s powered by AI technology is a chatbot. A chatbot is programmed to respond to and interact with humans the way a person would. And healthcare is already a lucrative market for software...
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