mHealth Intelligence June 23, 2020
The American Telemedicine Association’s virtual conference kicked off this week with a panel session on the value of chatbots and voice-activated technology in improving both the provider and patient experience.
As the healthcare industry looks to mHealth to improve both the doctor and patient experience, chatbots just might be the tool that meets everyone’s needs.
Also known as conversational agents, these digital health platforms help consumers navigate their way through a healthcare experience; on the other end, they help providers gather and access information, two tasks that might otherwise ruin a perfectly good workflow.
“Appealing to both is really the sweet spot,” says Peter Antall, chief medical officer for American Well’s Amwell Medical Group, which has so far developed chatbots...
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