Health Populi October 23, 2020
As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S.
Ipsos conducted the survey research among 1,028 U.S. adults between 23 September and 5 October 2020 — giving consumers many months of living in the context of the coronavirus.
This report is a must-read for people involved with patient and consumer health engagement in the U.S. and covers a range of issues. My focus in this Health Populi post is on the health consumer’s mindset in the age of COVID-19 and the re-shaped “enlightened” expectations of...
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