HIT Consultant May 28, 2020
Whether it’s asking Siri for directions to the nearest coffee shop or commanding Alexa to turn on the lights, using voice assistants has become part of daily routines. More than one-third of the U.S. population relies on these tools to make their lives easier, and they’re being embraced by more than just millennials; use among seniors, children, and teens is also on the rise.
But the home and smartphone aren’t the only domains for voice assistants. Businesses of all types – from consumer products and retail to banking, insurance, and automotive – are using voice solutions to improve customer service, automate time-consuming manual processes, and improve their workflows. In fact, nearly three-fourths of all organizations surveyed recently said that...
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