Fierce Health Payer September 10, 2019
Heather Landi

BOSTON—When CVS and Aetna closed their merger about a year ago, they promised the combined behemoth would benefit patients.

While that remains to be seen, the merged entities unveiled more details this week on their consumer-focused ambitions to build a tech-enabled healthcare experience that combines artificial intelligence, virtual care services and connected devices with brick-and-mortar clinics.

CVS Health wants to connect the physical and digital experience to expand consumers’ access to care, CVS Health Chief Digital Officer Firdaus Bhathena said while speaking at the Digital Health Impact conference in Boston on Monday. Those experiences could be a virtual doctor visit, using an AI-powered chatbot or sending health data to a physician through a connected device, he said.

The conference, hosted by the Massachusetts Biotechnology Council, brought...