TechRepublic July 17, 2020
A Salesforce exec details the ways financial services companies like PenFed are implementing AI bots to improve and expedite customer service.
Due to the coronavirus, organizations around the globe have been forced to reinvent their traditional workflows on short notice. During this time, companies have transitioned from the standard office to the virtual workplace. Schools and universities have adopted online learning educational models. At the same time, a number of organizations were required to shudder for weeks on end due to state lockdown measures and customers shopping habits have shifted online during the pandemic.
As a result of these logistical shifts en masse, COVID-19 has accelerated digital transformation, from artificial intelligence systems to cloud-based software solutions, across industries. An...
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