NEJM March 22, 2021
With Marc Harrison, MD

To deliver on the promise of better care, we need a health system that is laser-focused on delivering an outstanding consumer experience, that is dedicated to keeping people healthy, and that is fair and equitable.

Summary

Keeping people well is the better business model, says the President and Chief Executive Officer for Intermountain Healthcare. Building a better health system of 2030 must begin with meaningful actions today; we cannot wait until after the pandemic. This starts by listening to the patient — the consumer — and meeting them where they are, and by realigning business incentives away from volume and toward integrated, team-based, less-invasive care. We...

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