PYMNTS.com January 14, 2022
A distant relation to today’s connected economy is the embattled healthcare industry, which for decades has used the interoperable technology of the time to detect and treat disease.
Pain points for patients extend beyond physical and mental aches, however, into how they will interact with medical providers and, crucially, how they will afford and pay for costly services.
PYMNTS is tracking trends around the connected patient — and their providers — to determine what’s most important during this transformative COVID-19 pandemic event.
With many thousands of consumers surveyed, data points to converging trends of care management, affordability and payments experience, and, if need be, switching doctors to get the type of care they expect and demand as the harrowing health...
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