PYMNTS.com September 9, 2022
Health care — that once-staid bastion of paper checks, paper charts, invoices and faxes — has managed to make the omnichannel leap.
And, as PYMNTS and CareCredit found in the recent report “The ConnectedEconomy: Omnichannel Healthcare Takes Center Stage,” roughly half (46%) of more than 2,700 consumers surveyed stated that they go online and offline to meet with their health care providers to get the care that they need.
Extrapolate that data a bit, and the implication is that 119 million consumers here in the U.S. are accessing health care across various devices, through telehealth and other means — and, of course, venturing into the doctors’ offices too.
The depth and breadth of the omnichannel trend has been captured in...
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