Harvard Business Review January 20, 2026
Summary.
While certainty about the future cannot be promised, leaders can provide a framework for managing team anxiety surrounding AI transformation. It’s important for both the leader and team to equally share in transparency and open dialogue in order to maintain team cohesion and psychological safety during periods of potential disruptive change. Leaders must continuously make space for reflection, recognizing that AI anxiety cannot be resolved in a single conversation, by embracing employees’ fears, creating safe spaces for conversation, taking committed action, and repeating this process over and over.
During the pandemic, leaders learned that they had to figure out how to keep their teams gelled even when they had no idea what the heck would happen day to...
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