Harvard Business Review November 7, 2025
Ashley Reichheld, Christina Brodzik, Anne-Claire Roesch, Greg Vert, Ryan Youra

AI has a trust problem among frontline workers—and it’s getting worse. Deloitte’s TrustID Index, a daily pulse of customer and employee sentiment, shows that trust in company-provided generative AI—tools that are supposed to lighten workloads and boost creativity—fell 31% between May and July of 2025, the...

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