HealthLeaders Media October 9, 2024
WellSpan Health has launched an AI agent named Ana, who’s connecting with at-risk patients for screenings that might otherwise be forgotten or ignored.
KEY TAKEAWAYS
– Healthcare organizations often rely on mailers, cold call programs or busy doctors and nurses to conduct population health outreach.
– Healthcare leaders are now developing AI tools to handle those conversations and urge at-risk patients to complete screenings.
– WellSpan Health has seen an increase in colorectal cancer screenings among its Spanish-speaking population after deploying an AI agent to make that connection.
Healthcare organizations are now using AI to have conversations with patients that doctors and nurses might not have time for—and closing critical population health care gaps that could save lives.
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