FCW July 26, 2021
The Department of Veterans Affairs currently is reassessing its $16 billion-plus Electronic Health Record Modernization (EHRM) effort. Faced with productivity and patient safety issues in its initial pilot site, further rollouts of the EHRM have been paused by VA Secretary Denis McDonough. And while VA has not yet announced the details of the actions it will take to correct the EHRM program, those actions must include addressing the program’s fundamental problems, not just the readily apparent quality and productivity problems surfaced at the pilot site.
First, most government programs of the scale of the EHRM fail, for a variety of reasons that the Government Accountability Office has documented in numerous reports. Even those programs that succeed do so after substantial...
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