RevCycle Intelligence October 18, 2022
Jacqueline LaPointe

Giving patients every opportunity to pay their financial responsibility is key to success at MainStreet Family Care, and text-to-pay is a powerful resource.

The revenue cycle management department at MainStreet Family Care in Alabama has a mission, and that is to give patients every opportunity to pay their financial responsibility.

“We give the patient every opportunity that we can and try to be as communicative with the patient as possible. We do utilize collection software, but that should really be the last step and we really don’t want anyone to get to that point,” explains the multi-state urgent care practice’s director of revenue cycle Drew Smith.

MainStreet Family Care focuses on serving the underserved. The practice is primarily located...

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Topics: Patient / Consumer, Provider, RCM (Revenue Cycle Mgmt), Technology
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