Medical Economics January 21, 2026
Medical Economics sat down with Bill Heller, chief operating officer at CHG Healthcare, to discuss the company’s latest survey on why satisfaction alone isn’t enough to retain physicians.
Most physicians say they feel satisfied with their jobs. Far fewer say they feel engaged. That gap is quickly becoming one of the most overlooked risks facing health systems today.
CHG Healthcare’s 2025 Physician Sentiment Survey at work. That disconnect matters because engagement, not satisfaction, is what drives retention, trust in leadership and willingness to advocate for an organization.
Bill Heller, chief operating officer at CHG Healthcare, recently joined Medical Economics on Off the Chart: A Business of Medicine Podcast, to unpack the survey and what the findings suggest about engagement, retention...
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