Second Opinion November 13, 2025
RCM is about to hit its fourth – and potentially final phase
I recently attended a dinner of about 25 people who did not work in healthcare. As a talking point, I brought up the Change Healthcare ransomware attack (yes, I know, not the most casual conversation starter). That hack had impacted tens of millions of patients and cost UnitedHealth Group – Change’s owner since 2021 – close to $3 billion. It was big news, but perhaps not the front page news it deserved to be.
And crickets.
So few of the attendees of the dinner, including several clinicians, had heard of Change Healthcare – let alone the broader category of revenue cycle...
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