MedCity News November 5, 2024
Healthcare must be more than a transactional experience. The focus must be on relationships, continuity, and coordination.
Retail healthcare in the U.S. took off quickly, grabbing headlines as major companies like Walmart, Walgreens, CVS, and Amazon entered the healthcare scene with promises to transform primary care delivery. However, recent trends show that this model is struggling to establish itself sustainably. Although these big-box names initially attracted consumer and industry interest, navigating the intricate healthcare landscape has presented unexpected challenges. The evidence now increasingly points to a healthcare future shaped by hospital-affiliated and health system settings, where patient care quality, continuity, and trust are more readily provided.
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