Why patient portals still aren’t widely utilized: 5 ONC study insights

Becker's Healthcare September 28, 2021
Katie Adams

Thirty-eight percent of Americans accessed a patient portal in 2020, according to a report from the Office of the National Coordinator for Health IT.

The ONC surveyed 3,865 Americans about their use of patient portals from January 2020 through April 2020. Below are five key findings:

1. Fifty-nine percent of Americans were offered a patient portal in 2020, up from 42 percent in 2014. Thirty-eight percent of Americans accessed a patient portal in 2020, up from 25 percent in 2014.
2. Respondents who didn’t use patient portals even though they were available to them cited the following reasons: preference of speaking with healthcare providers directly (69 percent), privacy...

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