HIT Consultant January 25, 2023
Improving patient experience is a primary concern for behavioral health providers today. A positive patient experience can keep clients returning, while a frustrating or confusing experience may push them away. With so much on the line, it’s important to get it right. One of the most powerful tools in a behavioral health practice’s arsenal is a user-friendly, highly functional patient portal. These portals are often clients’ main point of connection to a practice outside of appointments.
What is “The Patient Experience” and Why Is It Important?
The Agency for Healthcare Research and Quality (AHRQ) defines the “patient experience” as “the range of interactions that patients have with the healthcare system.” This includes interactions with providers and the actual care itself....
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