Fierce Healthcare November 5, 2019
Heather Landi

PHOENIX—Three years ago, a NewYork-Presbyterian emergency room physician approached the health system’s chief information officer with an idea to do virtual ER visits for patients with less severe medical issues.

It wasn’t a foregone conclusion that it would work or that it could scale. There was no initial business plan. But Daniel Barchi, NewYork-Presbyterian’s CIO, thought it was an idea worth testing out.

“I said ‘Let’s try it in two weeks.’ We took technologies that we had and we made things work,” he said.

“The first patient came in and the next day we did another one. As we saw more patients, we learned more and tweaked the system. We got up to 50 and we saw that it worked....

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Topics: AI (Artificial Intelligence), Digital Health, Health System / Hospital, Provider, Robotics/RPA, Technology, Telehealth
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