Becker's Healthcare August 4, 2025
Epic founder and CEO Judy Faulkner instructs employees not to be too “Midwest nice” in their dealings with customers.
It started after a Northeastern CEO called her upset that he unnecessarily hired a consultant after Epic warned him not to, she recalled in an Aug. 4 blog post.
“I was confused. I asked him why he was angry at us,” she wrote. “He said: ‘Because you didn’t argue enough!’”
So she explained to her employees at the Verona, Wis.-based EHR giant how people in other parts of the country might not understand “Midwest nice.”
“I likened it to driving in the Midwest versus driving in the big cities on the East Coast,” she wrote. “If you drive in New York...
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