Why in-person care still matters in the age of telemedicine

KevinMD October 19, 2024
Carmen Fong, MD

There’s a patient who comes to see me every week. Every time we part ways, I say, “OK, Susan (name changed)! See you in a month!” But inevitably, she’ll call on a morning when she knows I’m in the office, and my staff will fit her in. She likes to tell me about what she did with her granddaughter that week. She doesn’t have anything terribly wrong with her; she just wants some reassurance. She says, “I’m glad I can always come see you when I need to.” I smile in response. Artificial intelligence can answer phones, write notes, and schedule appointments. Clinical care has moved to shorter visits and telemedicine, and human contact has been replaced with screens, so...

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