Chief Healthcare Executive November 22, 2024
More than half of all reviews are negative, according to a new study from the University of Pennsylvania. Hospital ratings tumbled in the pandemic and haven’t fully recovered.
Hospitals routinely survey patients about their experiences, but a new study suggests they should also check their reviews on Yelp.
But they may not love what they see.
The majority of hospital and healthcare facility reviews on Yelp are negative, according to a new study by the University of Pennsylvania. The findings were published Friday morning by Jama Network Open.
Consumers go to Yelp for recommendations on restaurants and bars, but plenty share their reviews on hospitals and health systems. Penn researchers examined more than 1.4 million Yelp reviews from 2014 through...
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