Becker's Healthcare June 30, 2023
Andrea Mazzoccoli, RN, PhD

As a recently retired system chief nursing and quality officer, I am deeply passionate about championing nursing professionals as the backbone of healthcare delivery. Unfortunately, there is a pervasive threat that directly jeopardizes nurses’ ability to provide the highest quality care possible: workplace violence. With 44% of RNs reporting physical assault and 68% reporting verbal abuse according to the AHA, this mounting crisis must be addressed quickly and completely for the sake of caregiver wellbeing and organizational success at large.

As a nurse myself, I’ve experienced patient situations that escalated quickly and dramatically. As a leader, it wasn’t until we looked at this issue at a systemic level that I realized how pervasive it was and how critical it was...

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Topics: Health System / Hospital, Nursing, Provider
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