KevinMD October 27, 2023
In Daniel Goleman’s model of emotional intelligence (EQ), there are two main competencies: Personal competency, which includes self-awareness, self-regulation, and motivation; and social competency, which includes social skills and empathy.
We can think of both competencies in terms of communication. Personal competency relates to our abilities to identify and value our needs, wants, limits, etc., and to express them respectfully, i.e., speaking up. Social competency refers to our ability to observe, interpret, understand, and respect others’ feelings, thoughts, and points of view, i.e., listening.
EQ and staffing
Safe nurse staffing is a complex, chronic, constantly changing, and expensive challenge with repercussions for all stakeholders. It’s a problem we’ve been trying to solve for as long as I’ve been an RN...
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