Oliver Wyman November 5, 2024
Behind GuideWell’s customer experience breakthrough
We started out with very little insight about our customer eight years ago… Now, we can get insight about what’s happening and have the opportunity to interveneCamille Harrison, Executive VP, Medicare and Chief Innovation and Experience Officer, GuideWell
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GuideWell is a not-for-profit mutual holding organization, which is the parent company to a family of organizations focused on transforming healthcare. GuideWell serves 38.5 million people across all 50 states, Puerto Rico, and the US Virgin Islands, including more than 6 million individuals in Florida.
In her role as GuideWell’s executive vice president,...
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