Managed Healthcare Executive May 17, 2019
Jessica Schiller, RN, BSN, MAS

The health insurance industry is at a tipping point. Empowered consumers, now accustomed to convenient, on-demand service, are shopping for better options. Increasingly-competitive Medicaid contracts and employer RFPs demand that plans demonstrate innovation. New entrants, capitalizing on high costs and poor engagement, are siphoning off employer business. And frustrated large employers are threatening disintermediation altogether.

In this...