Harvard Business Review May 29, 2020
Since the early days of the Covid-19 pandemic, world-class hospitals from New York to Atlanta to San Francisco struggled with shortages of basic safety equipment. Masks, gowns, and face shields have all been in short supply, and the race to get more has meant hospital staff and public officials desperately searching for reliable suppliers. Elsewhere on the front lines, there have been critical shortages in the test kits that experts agree are essential to reopening economies the world over.
Swift escalation in demand meant staff couldn’t rely on long established procurement processes. They needed to source new vendors and find and reallocate supplies quickly — and this pressure brought new visibility to long-festering problems in the medical supply chain. In...
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