Becker's Healthcare December 31, 2025
Jacksonville, Fla.-based Baptist Health’s ASC strategy is built around quality and safety — something hardwired into daily operations — according to Mandy Gerlach, COO of Baptist Outpatient Services.
Ms. Gerlach joined Becker’s to discuss Baptist’s ASC structure, which ties safety to employee evaluations, accountability and culture across the organization.
Thirteen Baptist Health ASCs were among 37 recognized by The Leapfrog Group for patient safety, and leaders say the recognition reflects years of focused work to build a culture grounded in consistency and communication.
This strategy is helping Baptist stand out as hospitals and health systems nationwide accelerate their outpatient expansion. In a 2025 VMG Health survey of health system executives, including CEOs, CFOs and COOs, outpatient surgery ranked as...
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