Forbes December 19, 2024
Renee Hsia

The online vitriol that has been unleashed against the health insurance industry in the past two weeks has unmasked a profound level of despair, powerlessness and anger experienced by millions of Americans who feel betrayed by our healthcare system.

When you visit the “About us” pages on major health insurance providers’ websites, you are met with lofty mission statements such as Aetna’s pledge to help individuals “live a healthier life” and United HealthCare’s goal to “make the healthcare system work better for everyone.” Meanwhile, UnitedHealthcare’s press release for its investor conference describes projected cash flows from operations to be $32 billion to $33 billion in 2025.

This cognitive dissonance isn’t entirely the fault of insurance companies. Rather, it is a...

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