Hacker Noon February 23, 2020
Cat’s out of the bag: it may have been a long while since you’ve last conversed with a human customer service agent. More and more companies have turned to digital assistants to address the needs of customer inquiries. With messaging being the preferred method of communication, chatbots have taken over online facing services, due to their simplicity, affordability, and accuracy.
The following post will dive into how chatbots have evolved over the last decade and explore a few of the tools currently available to develop a digital assistant.
Chatbot Definition and Evolution
While they don’t need an introduction, chatbots are software
programmed to respond and provide information while operating behind a chat interface. They are useful for customer support, to direct...
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