Becker's Healthcare July 9, 2025
In healthcare, emergencies are inevitable. But what isn’t guaranteed is whether a 911 call will be routed correctly—with the right location and to the right responders.
Surprisingly, many hospitals, clinics, and telehealth programs still rely on outdated systems or 10-digit administrative lines to handle emergencies. These shortcuts delay care, introduce compliance risks, and can put lives in jeopardy.
Administrative Lines Aren’t Built for Emergencies
While Public Safety Answering Points (PSAPs) are staffed by trained emergency dispatchers with access to location technology, administrative lines are not:
- ? Often unmonitored or go to voicemail
- ? Don’t transmit automatic location data
- ? Can’t be transferred across jurisdictions
- ? May be answered by untrained personnel
Using them for emergency response is a...
Today's Sponsors
Today's Sponsor