Physicians Practice January 10, 2024
Survey finds that billing and payment are factors when it comes to choosing and building trust with a provider
A survey from Salucro Healthcare Solutions, a health care payment technology company, examined the interaction between patient financial behaviors and expectations.
The 2023 Patient Payment Technology Report surveyed more than 1,500 U.S. health care consumers, examining patient interactions with health care payment systems, encompassing consumer confidence, patient loyalty, financial preferences, and trust in technology and security.
Key findings from the report revealed significant trends in patient attitudes and behaviors:
- 78% of patients: Consider the billing process somewhat or very important when selecting a healthcare provider.
- 72% of patients: Trust their healthcare provider or partnered technology firms to handle their medical...
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