Becker's Healthcare September 19, 2023
How do the top-rated plans for Medicare Advantage member satisfaction keep members happy? Simplifying healthcare, going above and beyond in customer service and offering strong basic benefits, executives told Becker’s.
Most Medicare beneficiaries can choose between dozens of Medicare Advantage plan options, and nearly half will disenroll from their current plan within five years, according to a study in JAMA Health Forum.
Becker’s asked leaders at four of J.P Morgan’s top rated Medicare Advantage plans for customer satisfaction in 2023 how they approach customer service, care outcomes and more. Here’s what they said:
Karen Bodley, vice president of Medicare at Excellus Blue Cross Blue Shield, said the plan views members as partners and tries to address their...
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