What’s stalling health IT adoption?

Becker's Healthcare June 25, 2025
Naomi Diaz

Health system executives are increasingly prioritizing cost transparency and internal alignment when choosing health IT vendors, a June 25 report from KLAS Research found.

KLAS’ “Executive Voices” report reflects feedback from more than 1,000 C-suite leaders, including CEOs, CFOs, CIOs and CMIOs. The report highlights growing frustration with unclear pricing, poor cross-department coordination, and technology that fails to support systemwide goals.

Here are five key findings from the report:

1. Across leadership roles, the report found that unclear pricing models and inflexible cost structures often lead organizations to drop or avoid certain vendors.
2. CFOs in particular called out vendors that “overcomplicate ROI tracking” and introduce hidden fees. CIOs and COOs also said that rigid pricing delayed critical upgrades and expansion...

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