Managed Healthcare Executive September 13, 2023
Many changes have been made within the healthcare industry since the COVID-19 pandemic to improve operations and the overall experience: digital health services and their availability accelerated drastically: provider operations have been further streamlined: and the process of finding, receiving, and paying for medical care looks quite different from just a few years ago.
Perhaps most notably, urgent care and urgent care services emerged as a lifeline to accessible healthcare, providing timely medical attention to the broader population and helping to bridge the gap between patients and available providers.
During the public health emergency (PHE), federally regulated health plans were mandated to cover COVID-19-related services, often without cost sharing. This includes deductibles, co-insurance, and copays. For example, telehealth services were...
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