HealthLeaders Media September 29, 2017
The Trend That Disrupted Healthcare Consumerism a Decade Ago Continues to Evolve.
In the early-to-mid 2000s, when the first retail clinics emerged and quickly proliferated, traditional healthcare providers raised concerns about quality as well as protecting their market share. In the meantime, the ability to get affordable treatment on the fly for minor illnesses such as coughs and sore throats became a hit with patients.
The majority (91%) of patients who recently used a retail clinic reported that they were “satisfied” or “very satisfied” with their visit, according to an April 17, 2017, retail clinic survey from healthcare market researcher Kalorama Information.
Facing the undeniable popularity of various forms of convenience care, healthcare systems have increasingly gotten into the...
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