MedCity News September 4, 2025
The pathway for health plans to achieve better Star ratings performance in their MA business depends on creating an ecosystem where providers are supported with the right tools and resources, incentives are properly aligned, and the member experience remains central to all initiatives.
Health plans can no longer afford to take an incremental approach to quality improvement and enhanced patient satisfaction in their Medicare Advantage (MA) business – a highly competitive space in markets across the country. Star ratings and Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores both directly impact enrollment, revenue, and market position. The path to improved Star ratings demands a fundamental transformation in how health plans engage with providers and members.
Experience in implementing successful...
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