What Will the Future of Retail Health Look Like?

MedCity News August 15, 2024
Katie Adams

Retailers aren’t giving up on healthcare — but they are trying to be more strategic in their efforts to disrupt the space. As these companies re-strategize, experts think they need to center their efforts on building trust and fostering long-term patient engagement.

There are no shortage of stories that warn us about the perils of overambition. But perhaps the executives at the nation’s largest retailers — in their quest to master primary care by banking on their consumer expertise — have never come across Don Quixote, Macbeth or Icarus.

Instead of a fairytale ending, top retailers Walmart and Walgreens have begun to significantly wind down their primary care operations. Others still stand, though the jury is out on whether they...

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